Troubleshoot common issues

If you see this	Try this
You signed in but the firm won’t open	Confirm the email used to accept the invitation. Reopen the invite if it is still pending, then select the correct firm. Ask the firm Admin to confirm your membership.
An action is missing or disabled	Check your role, active firm, and feature availability. For specialist access, verify the current assignment and multifactor sign-in.
Work is missing from an invoice	Check the selected client and matter, billable status, and whether another draft reserved the work.
The balance looks wrong	Review payments, credits, and adjustments. Compare any imported or synced balance with its source before approving follow-up.
The send result is unknown	Use delivery review and provider evidence before another attempt. A timeout can happen after the provider accepted a send.
Your save result is unconfirmed	Use Check result or Retry saved request where shown. Keep the original details until you know the result.
Your PDF is clipped or reformatted	Use Print / Save PDF inside the invoice document. Check the preview, destination, page size, and browser print settings.
A forwarded PDF is missing	Check the approved sending address, the scan status, and whether retention expired. Use one supported PDF per email.

For unresolved issues, contact your firm Admin or BillTend through the support channel provided during onboarding. Include the page, error text, and time of the issue. Leave out passwords, verification codes, and confidential matter details.